Privacy Policy

This Privacy Policy explains how ONQ collects, uses, and protects your information when you use the ONQ mobile application and related services. By creating an account or using the app, you agree to the practices described here. If you do not agree, please do not use ONQ.

ONQ is a nightlife and events platform intended only for users who are 21 years of age or older. We do not knowingly collect information from anyone under 21. If we learn that we have collected information from someone under 21, we will delete it.

When you sign up and use ONQ, we collect the details you enter, including your full name, email address, phone number, password, and optional profile picture. If you contact support, we also collect the information you choose to share.

If you sign in with Google, Facebook, or Apple, we receive basic profile information from that service, such as your name and email, according to their permissions. We do not receive your social account password. Your use of those services is also governed by their own privacy policies.

You select your state and city so we can show you relevant venues and events. With your permission, ONQ can also use your device location to suggest nearby venues and events. You can turn location access on or off at any time in your device settings.

Payments for tickets, memberships, reservations, and deposits are processed by Stripe. We do not collect or store your full card details. Stripe handles your payment information under its own terms, and we receive limited transaction information needed to manage your purchases, memberships, and payouts to venues.

We collect and store information about your ticket purchases, memberships, and reservations, including event details, membership status, reservation details, and the QR codes generated for entry and check-in. This lets you access your passes, add them to Apple Wallet, and view your purchase history.

We automatically collect standard technical and usage data, such as device type, operating system, app version, in-app activity, and crash logs. This helps us operate, secure, and improve the app.

With your permission, ONQ sends push notifications, including confirmations for purchases, memberships, and reservations, and promotional messages from venues you engage with. You can manage notification permissions in your device settings, and a history of notifications is kept in your in-app notification hub.

We use your information to create and manage your account, show location-relevant venues and events, process purchases and reservations, generate and manage QR passes, send notifications, provide support, prevent fraud and misuse, and meet legal obligations.

We share information with venues and promoters when you buy a ticket, join a membership, or make a reservation, so they can honor and manage it. We also share with payment, hosting, analytics, and infrastructure providers who help operate the app, and when required by law. We do not sell your personal information.

We keep your information while your account is active and as long as needed to provide the service and meet legal, tax, and dispute obligations. Some records, such as transaction history, may be kept longer where required by law. When information is no longer needed, we delete or de-identify it.

You can delete your account at any time from the app settings. When you confirm deletion, we remove your account and associated personal data, except for information we must keep for legal, tax, or security reasons, such as records of completed transactions.

We use reasonable technical and organizational measures to protect your information, and payments are handled by trusted providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You can view and edit your profile, manage location and notification permissions, manage saved payment methods, and delete your account in the app. Depending on where you live, you may have rights to access, correct, or delete your personal information, and to opt out of the sale or sharing of personal information. We do not sell your personal information.

Your information may be processed in countries other than where you live. Where information is transferred across borders, we take steps to protect it as described in this policy and as required by law.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email, and the effective date below will be updated. Continued use after changes take effect means you accept the update.

If you have questions about this Privacy Policy or your information, contact us at info@onqhospitality.com.